Policies

Shipping

Order processing and delivery times
We will generally ship your order within 1-3 business days of receipt. We do not ship out orders on Thursdays or Fridays to protect the quality of the goods–we don't want them to get stuck in transit on a weekend. If we are experiencing a deluge of orders, shipments may be delayed by a few days. If it’s a significant delay, we’ll email you to let you know.

Carrier options
We can send your order via UPS Ground or USPS Priority. It's up to you. Don't let the power go to your head.


Shipment confirmation & order tracking
We’ll send you a confirmation when your order ships. We're considerate like that. The tracking number in your confirmation will be active within 24 hours.

Packaging precautions
In the months of May-September, we ship all orders with cold packs and cool shield wrap to prevent any untimely melting during transit. We'll also do that during other times of the year if extreme temperature conditions arise.

Rates
We offer flat rate shipping at $9 per order. 

P.O. boxes
We can not ship to P.O. boxes or to military post offices. We would if we could but the logistics involved just don't work well for sending substances as temperamental as chocolate.

International shipping
We do not offer international shipping at this moment in time, but this is likely to change in the relatively near future.

Refunds

If there’s an obvious flaw in the treats you receive, or we screw up and send you something besides what you ordered, take a photo right away and send it to us within 48 hours of delivery. 

Unless it looks like you’re trying to pull something outrageous (“my box was full of lobsters” or “this is fifth one in a row that’s been wrong”) then we will gladly replace your order or issue a refund.

That 48-hour window is critical, though. We can’t process any refunds once 48 hours have elapsed since delivery. Not that you would leave a box of chocolate in direct sunlight for a week and then try to return it, but there are people out there who, well, let’s just say that human behavior is a complicated thing.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from northsouthconfections.myshopify.com (the “Site”). 

Information that we collect 
When you come to our Site, we automatically collect certain information about your device, including your time zone, information about your web browser, IP address, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to all of this kind of information as “Device Information.” Some people internally suggested much sexier names, but then the lawyers and the I.T. people got really agitated so we stuck with the more standard name. And so you know, we don’t do anything creepy with your info, just normal businessy stuff so we can keep our website spiffy and user friendly and also learn about who loves us the most.

Device Information is also useful in screening for fraud, and more generally it helps us understand what people like or don’t like so we can make sure our website as appealing and easy to use as possible.

How do we collect this information? My, you’re a curious bird. Ok, here goes:

[1] Cookies–these are data files that are placed on your device or computer and often include an anonymous, unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org

[2] Log files–these track what people actually do on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

These are useful so that if we find out–for instance–that our #1 customers are people who land on our page at 3am after searching ask.com and then leaving our site to go to doughnutkitten.com, well, that will paint a very intimate and useful portrait for our marketing people.

[3] Web beacons–these are also known as tags and pixels. They’re tiny bits of code record information about how you browse the Site. We don’t use this information to delve into your soul–it’s just for our web nerds to go “then they went there and then back there but then over there.”

When you make a purchase or attempt to make a purchase through the Site, we collect information from you such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” It would be very hard to send you your treats if we didn’t have that information. If you live in a very small town where you are very well known, then it might be possible but that’s still a longshot.

How we use your personal information
“Personal Information” is the combination of Device Information and Order Information. If you record yourself saying that at a dinner party in a way that feels truly natural and garners looks of intrigue, send it to us and we’ll send you a free box of confections. This secret offer is good for the first 3 people who try it, although our expected number of entries is zero. Anyway–

We use the Order Information to–as you probably suspect–process your order. We also use it to communicate with you about your order–no surprises there–and to screen for potential fraud and–if and only if you check the box that says it’s okay–send you updates and offers and that kind of thing.

Sometimes we also share your Personal Information with third parties who want to show you ads for things that they think you might like based on your interest in us. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page

You can opt out of targeted advertising by using the links below: 
Facebook | Google | Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

More specifically, we share your personal information with Shopify because they power our online store. You can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here.

Finally, we may also share your Personal Information to comply with applicable laws, subpoenas, search warrants, or other lawful requests for information. While we hope it never comes to that, we will say that if your confection purchase information is ever the subject of a subpoena, you will have done something genuinely awful or truly inspiring.

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. Pro tip: if you really want to be stealthy, Do Not Track isn’t that useful. But if you have a browser with Incognito mode, that’s pretty good. If you need a lot of privacy, try a TOR browser or VPN.

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us here.  

If you are a European resident you should also note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless or until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time for operational, legal, or regulatory reasons. That's why we've chosen to display this policy as text instead of carving it into stone and then uploading a photo of that stone.

Minors
The Site is not intended for individuals under the age of 21.

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Info@northsouthconfections.com or by mail using the details provided below: 

North South Confections
Privacy Compliance Officer

North South Confections, 903 Sterling Place, Brooklyn NY 11216, United States

Terms of Use

OVERVIEW 
By now you probably suspect that this website is operated by North South Confections. Your suspicion is 100% correct. Throughout the site, the terms “we”, “us” and “our” refer to North South Confections–as you have hopefully surmised. North South Confections makes this website–including all of its information, tools and services–available to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, as well as additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Did we leave anyone out? No? Good. Let's move on.

Please read these Terms of Service carefully and if you like them, please tell a friend. Please also remember that by accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services–in other words, get out of here immediately. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. (Obviously.)

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. Didn't see that one coming did you? You can review the most current version of the Terms of Service at any time on this very page. That's right–our Terms of Service are right here in our Terms of Service. Take a moment to let that startling reality soak in for a moment before moving on. Inhale. Exhale. Okay, ready? Great–as we were saying, we reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. This seems fair, seeing as it is our website. It is your responsibility to check this page periodically for changes. We're sorry you had to find out like this but it's better that you hear it from us now than from someone else later. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS 
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose that violate any laws in your jurisdiction–including (and especially) copyright laws. You must not transmit any worms or viruses or any code of a destructive nature. (Do we really have to say that? Yes. Our lawyer told us that we absolutely do.) A breach or violation of any of the Terms will result in an immediate termination of your Services and in all likelihood, a series of harshly worded emails as well.

SECTION 2 - GENERAL CONDITIONS 
We reserve the right to refuse service to anyone for any reason at any time. (We probably won't, but we totally could.)

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. So there.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, by definition, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. None of this is likely to come up unless you're doing something really, really weird.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 
Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Again, probably not something that will ever come up–but the lawyer said to type it, so we did.

SECTION 5 - PRODUCTS OR SERVICES 
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate. We have no information from your eye doctor. But we do our best to provide quality imagery that you will find entertaining and informative.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 
We reserve the right to refuse any order you place with us. (Really unlikely because, you know, it's what we do–but the law blah blah blah.) We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, bots, or evil overlords with destructive intentions.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy

SECTION 7 - OPTIONAL TOOLS 
We may provide you with access to third-party apps which we neither monitor nor control.

You acknowledge and agree that we provide access to such apps "as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party apps.

Any use by you of optional apps offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). (It's all normal online business stuff, but still.)

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 
Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may–but have no obligation to–monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. Again, super unlikely to be a thing–we're just saying.

By using this site, you agree to be a generally nice and civil human being and that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION 
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES 
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. If anything in this paragraph has forced you to alter any plans in any way, you need to spend some time really examining what you're doing with your life.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. (We've said this 3 different ways already, but wanted to do it one more time. And we did.) 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall North South Confections, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, imaginary friends, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Are you ready for part 14? Let's do it.

SECTION 14 - INDEMNIFICATION 
You agree to indemnify, defend, and hold harmless North South Confections and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY 
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. You probably assumed as much but there it is.

SECTION 16 - TERMINATION 
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT 
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW 
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States. 

SECTION 19 - CHANGES TO TERMS OF SERVICE 
You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. You probably have more important things to do, but again–our lawyer insists that we say that. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION 
Questions about the Terms of Service should be sent to us at Info@northsouthconfections.com.